Introduction and Scope

DragonPulse Vietnam ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you visit our website dragonpulse-vn.com or use our automated trading platform services.

This policy applies to all users accessing our services from Thailand and other supported regions. We comply with applicable data protection laws including Thailand's Personal Data Protection Act B.E. 2562 (2019) and international privacy standards.

Information We Collect

We collect various types of information to provide and improve our services. The data we collect falls into several categories:

We only collect information that is necessary for providing our services, ensuring security, and meeting legal requirements. You can choose not to provide certain information, though this may limit your access to specific features.

How We Use Your Information

Your personal data serves several important purposes in our service delivery:

• Account creation, verification, and maintenance of your trading platform access
• Processing and executing automated trading instructions according to your preferences
• Providing customer support, technical assistance, and responding to your inquiries
• Compliance with financial regulations, anti-money laundering requirements, and tax reporting obligations
• Security monitoring, fraud prevention, and protecting against unauthorized access
• Platform improvement, research and development of new features
• Marketing communications about relevant services (with your consent)

Data Sharing and Third Parties

We maintain strict controls over data sharing and only disclose your information in specific circumstances:

Service Providers: We work with trusted third-party companies that help us operate our platform, including cloud hosting providers, payment processors, customer support tools, and compliance verification services. These partners are contractually bound to protect your data and can only use it for specified purposes.

Regulatory Compliance: Financial regulations require us to share certain information with regulatory bodies, tax authorities, and law enforcement when legally mandated. This includes suspicious transaction reporting and compliance with court orders.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

We never sell your personal data to third parties for marketing purposes or share it with unauthorized entities.

Your Privacy Rights

You have several important rights regarding your personal data. These rights may vary depending on your location, but generally include:

• Access: Request copies of your personal data and information about how we process it
• Correction: Update or correct inaccurate personal information in your account
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data in certain circumstances
• Objection: Object to processing based on legitimate interests or for direct marketing
• Consent withdrawal: Withdraw consent for processing that relies on your agreement

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards: Our systems use industry-standard encryption, secure socket layer (SSL) technology, firewalls, and intrusion detection systems. All sensitive data is encrypted both in transit and at rest using AES-256 encryption standards.

Access Controls: We maintain strict access controls with multi-factor authentication, role-based permissions, and regular access reviews. Only authorized personnel with legitimate business needs can access your data.

Monitoring and Testing: We conduct regular security assessments, penetration testing, and vulnerability scans. Our systems are monitored 24/7 for suspicious activity and potential security threats.

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and monitor your account regularly.

Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Account Data: Personal and trading information is kept for the duration of your account plus seven years after closure to meet regulatory requirements and resolve potential disputes.

Transaction Records: Trading history and financial records are retained for ten years as required by Thai financial regulations and international compliance standards.

Marketing Data: Communication preferences and marketing-related information are deleted within two years of account closure or consent withdrawal.

Technical Logs: System logs and security data are automatically deleted after 18 months unless needed for ongoing security investigations.

When data reaches its retention limit, we securely delete or anonymize it using certified data destruction methods.

International Data Transfers

As part of our global operations, we may transfer your data to countries outside Thailand. These transfers are protected by appropriate safeguards:

We use standard contractual clauses approved by data protection authorities, ensure adequate protection levels in destination countries, and implement additional security measures for international transfers. All our international partners must meet the same data protection standards we maintain.

If you have concerns about international transfers, please contact us to discuss your specific situation and available options.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and provide personalized services:

Essential Cookies: Required for basic website functionality, security, and maintaining your login session. These cannot be disabled without affecting core features.

Analytics Cookies: Help us understand how visitors use our website, identify popular content, and improve user experience. This data is anonymized and used for statistical purposes only.

Preference Cookies: Remember your settings, language preferences, and customization choices to provide a personalized experience.

You can control cookie settings through your browser, though disabling certain cookies may limit website functionality. Our cookie banner allows you to manage preferences when you first visit our site.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website homepage
• In-platform notification when you next log in

We encourage you to review this policy regularly. Continued use of our services after changes take effect constitutes acceptance of the updated terms.